Customer Technical Support

This candidate is a skilled and versatile computer network and system engineer with over 10 years of experience in technical sales and product management roles. He has worked with reputable companies in the fields of video surveillance, security syst

This candidate is a skilled and versatile computer network and system engineer with over 10 years of experience in technical sales and product management roles. He has worked with reputable companies in the fields of video surveillance, security systems, and business intelligence solutions. He has a strong track record of achieving sales goals and targets, designing and implementing IP video solutions, conducting needs analysis with clients, providing technical support and training, and liaising with stakeholders across different countries. He has a bachelor's degree in computer engineering. He is passionate about technologies and enjoy learning new skills and solving problems.

•  Main skills: computer networking principles and concepts; video surveillance system; system integration; video base business intelligence; Software as a Service (SaaS); Video Management Systems (VMS) & security system design; hunting and evaluating new business opportunities; conducting needs analysis with clients; working alongside colleagues and providing technical feedback on design activities; quoting/cost estimating; documentation & reporting; liaising with clients, teams to determine appropriate technical requirements; ensuring high level of customer satisfaction through effective customer service, technical assistance & prompt after sales service; analytical thinking; problem-solving abilities; outstanding communication skills.

•  Systems: MS Office, Visio, Networking (VLAN, Multicast, IP configure, LAN design), Power BI,
SQL,
CRM (SalesForce,
Navision),
FLIR/DVTel,
MarchNetworks,
Milestone,
Genetec,
Geutebruck,