Exceptional Sales Professional

An experienced Service & Account Management specialist with leadership quality. He also has got experience in general office and call centre (inbound) management with focus on Team and Individual skills development as well as complaint management and resolution.

His key competencies and achievements are outlined as below:

• Business and revenue growth through developing and maintaining ongoing customer relationships
• Working in a dynamic sales team responsible for a portfolio of customers as well as territory management
• Provide an end to end sales and service pathway
• Awareness of target management and sales forecasting
• Focus on customer satisfaction and on going account management
• Provided leadership in data gathering for resource management tools
• Developed and implemented action plans for outcome improvement based on EOS (Employee Opinion Survey) results
• Provided leadership to a team of technical specialist testers focusing on skills and personal development
• Managed team communications via PDRP (Process Development & Review Process)
• Increased expertise in fault management by Team members
• Developed and delivered training packages for new staff into region relating to Service Assurance Issues and Telephone Skills

This candidate also has trained on conflict resolution skills, negotiation skills, project management techniques, HS & E, EEO etc.