As a Service Manager / Service Coordinator with over 16 year’s experience, I know my diverse skills and qualifications will make me an asset to your team. As you will see from my attached resume, I’ve built my career in a variety of roles
As a Service Manager / Service Coordinator with over 16 year’s experience, I know my diverse skills and qualifications will make me an asset to your team.
As you will see from my attached resume, I’ve built my career in a variety of roles where I was ordering specific security equipment for various jobs keeping the costs down on projects through procurement. I was managing, Mentoring and motivating the service team through my firm but fair management style. I was also coordinating services and maintenances for all our National clients- Australia Post, Prouds Jewellers, General Pants, Coles, Westpac, St George and also various Sydney Councils, Mt Kurin-gai Council, Mosman Council, Ashfield Council, Blacktown Council, Hurstville and Strathfield Council. I also handled client complaints and queries. I’m not only used to wearing many hats, I sincerely enjoy it. I thrive in an environment where no two days are alike.
EXPERIENCE
August 2001 – October 2016
Service Manager
Responsible for the growth and development of the service department in line with company and budgetary policies.
• Manage service division
• Maintain and improve competitive position
• Apply problem solving techniques and resolution skills
• Ensured schedule maintenance services are performed
• Monitor budget and provide weekly KPI’s
• Exercise financial control over expenditure
• Analyse, maintain, report on and improve performance operations
• Plan and implement performance strategies
• Lead and motivate team
• Conduct staff performance reviews
Service Coordinator
Responsible for the coordination of service technicians to meet and exceed client expectations and SNP requirements and policies.
• Provide excellent customer service
• Develop client rapport and provide service solutions
• Ensure effective communication between service, sales and installation departments
• Collect, analyse and allocate daily work for over fifty service technicians.
• Scheduled maintenance services
• Monitor service technician performance and customer feedback
• Ensure effective communication between service, sales and installation departments
• Ensure storeroom parts administration is completed in a timely manner.
NSW Class 2B