● Extensive experience in both medium and large companies in areas ranging from inventory control / logistics, sales & customer service. Knowledgeable and experienced in the many facets and levels of a business. Dedicated to excellence and strives to exceed customer expectations. Builds and maintains strong customer and supplier relationships built on trust. A problem solver who enjoys new challenges and a team player who is confident to take the lead when / where needed.
SKILLS SUMMARY
● Sales / Customer Service / Technical Support
● Tender / quotation document preparation
● Price list preparation
● Purchasing
● Inventory control
● Material Requirement Planning
● Showroom management
● High attention to detail with the ability to prioritize and meet deadlines
● Strong planning and organizational skills
● Ability to multi task
● High level of verbal and written communication skills
● Proficient with Microsoft Office (Excel, Outlook, Word)
CAREER ACHIEVEMENTS
● Reduced stock discrepancies from $80K to $12K by implementing stock control policies.
● Ran showroom sales at 120 to 130 percent of sales budget.
● Team member for evaluation, selection and implementation of new computerized purchasing system.
● Managed second office in Melbourne for 6 months.
● Trained new employees (products, software & procedures)
EMPLOYMENT HISTORY
FOXTEL May 2011 - July 2016
● Maintain inventory records, track stock movement nationally, maintain contractor stock holdings.
● Set minimum & maximum stock levels.
● Process orders for our larger customers (Fox Sports, Optus, Mining companies, hotels)
● Track and monitor deliveries to customers, and follow up on delivery issues.
DIRECT ALARM SUPPLIES Jan 2009 - Sept 2009
INTERNAL SALES REPRESENTATIVE
● Provide customer service in showroom / front counter by advising customers on equipment
selection and up selling further equipment, follow up on delivery delays.
● Provide pricing to customers as well as prepare formal quotations and special price lists.
C & K SYSTEMS / ADEMCO GROUP / HONEYWELL SECURITY / ADI GLOBAL DISTRIBUTION
Oct 1996 - Nov 2008
EXTERNAL SALES REPRESENTATIVE
● Visit, and maintain contact with existing customers to determine customer requirements.
● Provide customer service in showroom by advising customers on equipment selection, and
up selling further equipment.
● Seek out and introduce new customers to the business, and our product range.
● Provide technical and sales assistance to customers. IE: Equipment selection, fault finding,
as well as assisting customers with technical support in programming and installing equipment.
● Preparation of material estimates & quotes for customers.
● Order entry & processing of customer orders via company computer system.
● Follow up on delivery delays & respond to general customer enquiries.
INTERNAL SALES REPRESENTATIVE
● Manage all inventory control & stock re-ordering for the Victorian branch.
● Maintain database of items returned for repair and/or upgrading.
● Provided customer service in showroom by advising customers on equipment selection
and up selling further equipment.
● Prepare and setup showroom displays and provide demonstrations to customers as required.
● Preparation of formal quotations and price lists for customers.
● Process orders received via fax, email & telephone.
HARTEC LTD March 1994 - Sept 1995
INTERNAL SALES REPRESENTATIVE
● Enter customer orders onto computer system, prepared quotations for customers.
● Provided technical assistance to customers, helping them to select equipment and
advised on the set up and installation of equipment.
● Liaised with our local & overseas suppliers, obtaining quotes and material availability.
● Run back / forward order reports & released orders to warehouse.
● Follow up on delivery delays and general customer enquiries.
PLEXICOR AUSTRALIA June 1993 - Nov 1993
PRODUCTION SCHEDULER
● Maintained production schedule for factory, raised reports for planning and purchasing
department.
● Raised delivery dockets & invoices, co-ordinate with store on delivery of goods.
● Liaise with customers on expected delivery of goods.
● Liaise with the Plexicor paint contractor on schedule for painting parts.
SELF EMPLOYED Feb 1992 - June 1993
SOFTWARE & HARDWARE INSTALLER
● Prepare reports and quotes for customers advising on equipment/software required.
● Supply, install & commission equipment.
ANDREW AUSTRALIA Oct 1980 - July 1991
INTERNAL SALES REPRESENTATIVE
● Sales co-coordinator for South East Asian customers.
● The preparation of quotations for both national & international customers.
● Negotiating with our international customers on payment and delivery terms.
● Prepare, or have prepared documents such as commercial invoices,
certificates of origin & certificates of conformance.
● Prepare all applications to the US Department of Commerce & Trade for export licenses.
● Liaised with our overseas manufacturing facilities to arrange drop shipments
to our international customers.
QUALITY CONTROL ADMINISTRATION
● Supervised the loading and maintenance of bills of material.
● Assisted the QA department in setting up and maintaining various databases
to keep records of defective parts & vendor performance.
● Member of team tasked with setting up and maintaining of an "Approved Vendor
Listing" for the purchase of materials for manufacturing supplies.
PURCHASING OFFICER
● Source raw materials (steel, aluminium, nuts & bolts), services (local & overseas)
● Negotiating pricing, delivery, and payment terms.
● Entered purchases orders into the computerized purchasing system.
● Produced over due purchase order, and material re-order reports.
● Team member involved in the selection & implementation of the new computerized
purchasing system.
PRODUCTION PLANNER / INVENTORY CONTROLLER
● Schedule work for factory, testing laboratory, pack & dispatch dept. & purchasing dept.
● Issued manufacturing orders with the appropriate drawings to the factory supervisors.
● Followed up on over due manufacturing orders and ensured production dates were met.
● Estimated raw material contents from drawings for bills of materials to be loaded onto
MAPICS (MRP) manufacturing system.
● Modified existing bills of material.
● Ensured materials (manufactured & purchased) were in stock at correct times to
meet production schedules.
No Australian Security Related Licence